Agner Krarup ERLANG. b. 1 January – d. 3 February Summary. Erlang’s work provided the methodological framework of queueing. The foundation of any good call center outsourcer is a proper understanding of Erlang and thus queueing theory. Agner Krarup (AK) Erlang. Agner Krarup Erlang Source for information on Agner Krarup Erlang: Science and Its Times: Understanding the Social Significance of Scientific.

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His major was mathematics but he chose physics, astronomy, and chemistry as minor studies.

Agner Krarup Erlang, Danish mathematician, c 1915.

FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. He also learnt French and Latin during this period.

While working for the Copenhagen Telephone Exchange, he sought to solve the problem of determining how many circuits were needed to provide an acceptable phone service to a local village. Even though his natural inclination was krarrup scientific research, he proved to have excellent teaching qualities. Friends found him to be a good and generous source of information on many topics. Today, Erlang has become an accepted unit of telecommunication traffic measurement, and not only is it still in use today etlang oftentimes it is the underlying formula residing in some of the more popular workforce management systems being utilized across the world.

Agner Krarup Erlang |

Erlang applied theories of probability to help solve problems in several areas of the company’s operations and eventually provided a formula for loss and waiting time, which drew interest from many other countries in Europe, including the British Post Office. Headquartered in Eugene, Oregon, with domestic contact center facilities in Oregon and Montana, and international locations in Mexico and Poland, we provide a wide range of call center and business process solutions to industries that include high tech, startups, mobile commerce, wireless, telecom, finance, insurance, e-commerce, healthcare, retail, travel and hospitality, and various sectors of the new economy.


His thinking went further by finding how many telephone operators were needed to handle a given volume of calls. For example, if a team of agents handled 50 calls in one hour, and each call had an average call length of 10 minutes, then the number of Erlangs kragup represents could be worked out as follows: Agner spent his early school days with them at his father’s schoolhouse. While teaching, kraurp kept up his studies in mathematics and natural sciences.

Print this article Print all entries for this topic Cite this article. Just type and press ‘enter’. Born in in Lonborg, Jutland, Denmark, Erlang showed early promise in mathematics. He had a brother, Frederik, who was two years older and two younger sisters, Erpang and Ingeborg. Because each style has its own formatting nuances kfarup evolve over time jrarup not all information is available for every reference entry or article, Encyclopedia.

Kraruup cookie settings on this website are set to ‘allow all cookies’ to give you the very best experience. He graduated in with an MA and over the next 7 years taught at several schools.

Agner Krarup Erlang

This page was last edited on 27 Julyat For the next two years he taught alongside his father. His friends nicknamed him “The Private Person”. An Erlang by itself simply represents a single unit of telecommunications traffic measurement.

He returned to Lonberg and taught at his father’s school for two years. His also wanted to figure out how many telephone operators were needed to handle a given volume of calls.

In Erlang joined the Copenhagen Telephone Company and began applying probability to various problems arising in the context of telephone calls.


Erlang devoted all his time and energy to his work and studies. Skip to main content. Most telephone exchanges then used human operators and cord boards kraru; switch telephone calls by means of jack plugs. Change settings No, thanks.

His later work on the characteristics of telephone networks was soon adopted by telephone companies throughout the world, and his name lives on as the unit used to measure telephone traffic.

Discover the early days of the telephone At the beginning he had no laboratory staff to help him, so he had to carry out all the measurements of stray currents. For more information about Erlang and its uses, I would recommend the following reference materials: Halstrom and Arns Jensen, Copenhagen: One of its most essential is the ability to work out how many phone lines are going to be needed between a phone system and a central office, or even between multiple network locations, assuming potential volume influx or outflow requirements.

A comprehension of Erlang calculation and traffic measurements make erlsng much easier for telecom network designers to manage traffic patterns in their voice networks krarpu well as call center managers to staff their centers.

His interests turned towards the theory of probability and he kept up his mathematical interests by joining the Mathematical Association. His early work in scrutinizing the use of local, exchange and trunk kraryp line usage in a small community to understand the theoretical requirements of an efficient network led to the creation of the Erlang formulawhich became a erlsng element of modern telecommunication network studies.