real-time: ✓ TP CCMS. ✓ TP Observer. ✓ TP Client. ✓ TP Reports. ✓ TP Passport. ✓ TP Desktop. ✓ Baseline Enterprise Standards of Teleperformance (BEST). The Teleperformance culture is based on five core values: Integrity, Respect, .. BEST (Baseline Enterprise Standard for Teleperformance), are. This set of corporate internal standards, named TOPS (Teleperformance Operational Processes & Standards) and BEST (Baseline Enterprise Standard for .

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We help our partners define the best strategy to deploy an efficient and unique operation, no matter the location. Teleperformance CCMS integrates data from many systems and departments into a comprehensive baselins of performance at every level. It is all about teamwork between operations, departments, quality system and the audit team.

The right solution for each brand and customer. The articles centered on how the changing economy will require leaders and employees who retrain and often completely transform their skills multiple times throughout their working life.

This set of corporate internal standards, named TOPS and BEST, aims to improve the quality of existing practices and processes in the company to ensure consistency and high performance in our operations all over the world. At Teleperformance in the Philippines, we love to celebrate positive feedback and use this as a way to recognize our people for the outstanding customer experiences they produce at every interaction.

The Group operatescomputerized workstations, withemployees across contact centers in 76 countries and serving markets. Leave this field empty. TOPS improves performance and quality by enabling leaders to spend 80 percent of their time focused on feedback and coaching. That is the way we do business: A tool that empowers management to customize the approach to customers according to their mood, increasing the perceived quality of customer care.

At the end of the day, there will be metrics and numbers that show our performance.


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CCMS is an innovative solution utilized by all levels of Teleperformance employees to effectively organize, analyze and manage business operations. These are our globally-tested operational systems that guarantee consistently excellent performance through our people. This manual of standards ensures high service quality, excellent performance, and proactive management of new and existing programs.

Through decades of business cor client service leadership, Teleperformance’s commitment to quality has delivered BEST. The same floor management process in every single site in the world reduces variation among leaders and among agents, and increases productivity, ensuring that all Teleperformance clients receive higher quality service everywhere. The agent handled the call during a very stressful time when the customer was looking to find a hotel for an elderly parent and move eterprise from the path of an oncoming hurricane.

A shining example of feedback we receive was provided by a hotel booking customer who was very impressed by the care and dedication shown by our agent. A comprehensive, self-help reporting application that empowers users with the ability to generate on-demand reports for real-time analysis and decision making.

Custom reports can also be saved for future use and shared with other users. We go to work day in and day out because the work that we do matters, and the people that we interact with needs our skills and our talents to help them solve problems that are important to them.

Through its intuitive, web-based report builder interface, users have the flexibility to tfleperformance custom reports, evaluate large amounts of information, and increase visibility of their core metrics.

This data is stored for reporting and analysis by time period and mood. The product also evaluates emotions and initiates call recording automatically if either the agent or baswline seems frustrated, stressed, upset or irate. BEST also reinforces consistent best practices in xtandards and Human Resources management in all Teleperformance operations worldwide.

When we know about them in advance, we can better prepare our team to have assertive responses to clear 80 percent of such interactions.


This result is achieved through structured processes that provide leaders with consistent assessments of agents’ results. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service.

Teleperformance Announces Consultancy Business for CX Research

To bring the right solution to each customer, we help our partners define the best customer service strategy and deploy an efficient and unique operation to handle each interaction, no matter the location.

As the customer experience enterptise, we know that most expect the highest level of service every time, at every interaction.

Mobile devices and social media help us stay in touch whenever and wherever we want. It manages programs in languages and dialects on behalf of major international companies operating bazeline a wide variety of industries. TCD shows the most current subjects of interest to customers. By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

TOPS entreprise a daily performance management process: For businesses, this revolution has presented a particular challenge. We take pleasure in creating a Great Place to Work for our people so they are enabled to take care of their customers. Teleperformance in Portugal isfor the first time, certified in all six Teleperformance Group processes at the same time. They are included in the following indices: Baseline Enterprise Standard for Teleperformance BEST By defining, sharing, and implementing worldwide best practices, Teleperformance assures consistency and quality in all its operations, all over the world.

Teleperformance Desktop also monitors desktop state and provides the ability to lock out a workstation based on business need. We consistently monitor our operations to guarantee we achieve the best results.

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