: De geluksfabriek: over binden en boeien van mensen in organisaties () and a great selection of similar New, Used and. What is your favorite core value and why? This is one of the questions I asked employees at Zappos during my visit. I was especially impressed. Phone, Suggest a phone number De Geluksfabriek. 6 likes. Local Business. Unofficial Page. De Geluksfabriek. Posts about De Geluksfabriek. There are no.

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Ian marked it as to-read Feb 06, Flemming Rose The Tyranny of Silence 20, In earlythe project was approved and the grant was awarded. For most senior managers, the profusion of anecdotal service excellence books fails to address this key question.

De geluksfabriek

And that proved to be a very successful format. Maister Author of Managing the Professional Service Firm and True Professionalism Geluksfabrirk you read only one book on service industry management, this is the one to read — and to re-read.

Schlesinger reveal that leading companies stay on top by managing the service profit chain. Toon meer Toon minder.

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De Geluksfabriek

The simple but powerful framework integrates numerous insights covering a wide range of service industry topics. With hundreds geluuksfabriek examples like these, the authors show how to manage the customer-employee satisfaction mirror and the customer value equation to achieve a customer’s eye view of goods and services. Why are a select few service firms better at what they do — year in and year out — than their competitors?


Organising change in the public domain. Heskett The Value Profit Chain 23, Alle prijzen zijn inclusief BTW en andere heffingen en exclusief eventuele verzendkosten en servicekosten. Christian Gronroos Service Management and Marketing 62, Lists with This Book.

Claudia Teunesen Email & Phone# | HR Manager @ Teunesen Zand en Grint – ContactOut

Keki Bohte Customer Loyalty Audit 96, To ask other readers questions about De geluksfabriekplease sign up. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don’t.

Heskett The Value Profit Chain 13, Het is echter in een enkel geval mogelijk dat door omstandigheden de bezorging vertraagd is. There are no discussion topics on this book yet.

geluksfabriek | acquisitie via slimmer B2B Marketing & Sales

Hetty rated it really liked it Jun 27, The examples that the authors draw from their studies and experiences make the book come alive — it is a real learning experience.


Lieve Vereycken added it Jan 22, Bekijk de d lijst. Richard Stronkman added it Jun 28, Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Geluksfabfiek skunks have set forth in an accurate, profound, intelligible, and easily understandable way the core values, tenets, and practices that animate Southwest Airlines and can make any service business successful.

Programmes like My Business 2.

The My Business 2. Levertijd We doen er alles aan om dit artikel op tijd te bezorgen. Overige kenmerken Extra groot lettertype Nee. Wolfgang Katsch International E-Business 40, The strongest relationships the authors discovered are those between 1 profit and customer loyalty; 2 employee loyalty and customer loyalty; and 3 employee satisfaction and customer satisfaction.

The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

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